Join Our Team

We are looking for people to join our team at Harry Edwards Foundation

Join Our Team

Working together for Healing

If you are interested in working for Harry Edwards Foundation please see our current vacancies below. We are working hard to build a successful and professional team following the values and ethos of Harry Edwards. We are always working towards healing and how we can help and support others. 

JOB DESCRIPTION

Post Title:                 Front of House Coordinator (reception)

Responsible to:        General Manager

Hours:                       Working five out of seven days on a rota (this including weekends, bank holidays & occasional late evenings) 35 hours per week (with a 30-minute unpaid lunch break)

Pay:                             £24,000.00-£26,000.00 per year (dependent on experience)

Location:                  Harry Edwards Healing Foundation at Burrow Lea, Hook Lane, Shere. Candidates must reside within commuting distance of the Foundation. 

About us: 

The Harry Edwards Foundation was established as a registered charity in 1966 to continue the legacy of its founder, Harry Edwards. Based just outside the delightful village of Shere, it is set in several acres of beautiful gardens and woodland and is dedicated to healing & wellness for all. Our gardens and cafe are open to the public as a place for rebalancing, grounding, and enjoyment.

What we do here at the Harry Edwards Foundation:

Holistic healing sessions are a large part of our offering, which we offer as a donation to our clients so that it is accessible to all. We believe healing sessions can help you through all types of challenges. From ill health and trauma to simply feeling overwhelmed by life. We also offer wellness classes, workshops, and retreats which bring in income to help us support the running and upkeep of our estate. We have a community of around 1000 followers from volunteers, friends, and customers. Our goal is to grow this community over the coming years to help and support people needing tools to look after their well-being.  The Harry Edwards Foundation is a charity set up with the intention of improving the well-being of others. If you are unable to visit Burrows Lea, we welcome you to our ever-growing community of friends online.

The main purpose of the Role:

To support and oversee the front-of-house activities for two reception desks (one based in the healing & wellness suites, and one based in the main house). This role requires a friendly front-of-house person who has excellent experience in customer service and coordinating reception duties. This is an exciting new role that supports the general manager in developing our front-of-house services from booking in healing and wellness customers to supporting our reception team in developing processes to increase footfall over the coming years.

This is very much a community role that helps to deliver our services be it over the phone or in person. We have a team of 15 staff and over 60 active volunteers who support us in our day-to-day activities. You will be entering the charity at a poignant time when we are looking to develop our services to a new generation of people who require support in their day-to-day lives.

As part of a valued team member, you will also have access to our services from attending yoga classes to attending workshops on healing and wellness. We also have an academy that we are developing that offers courses that range from six months to two years.

Main Duties:

  • Supporting and coordinating the front-of-house activities for two reception desks. This includes upskilling the current reception team and overseeing and developing our reservation systems.
  • Developing our processes to ensure they align with our future growth.
  • Being an engaging team member, working collaboratively with all staff, volunteers, and trustees. Supporting a thriving community of healing and wellness customers.
  • Supporting all aspects of reception from covering shifts, coordinating reception staff holidays, and implementing monthly rotas to cover business needs.
  • Reporting any cleaning and maintenance issues for the healing and wellness rooms, including the reception areas.
  • Answering and logging calls from customers, reporting and analysing calls to ensure these are being handled correctly.
  • Attending monthly team meetings, reporting on customer services, reservation bookings, and reception cover.
  • Supporting in administration tasks as and when required. Including presenting reports to the general manager and finance manager on monthly data. Overseeing banking forms from sales and reporting to the finance manager on any issues.
  • Cover and support both reception desks when staff are on leave.
  • Keep up to date on workshops, retreats, and classes and help to promote activities to customers.
  • To undertake any other duties that may be required to assist in the operational running of the foundation.
  • The foundation is open 7 days a week, and from June/July 2024 will be open for late Wednesday & Thursday evening healing sessions and wellness classes. Including bank holiday cover and supporting event days. Flexibility is required for this role and someone with a can-do attitude, that has a passion for customer service.
  • To follow all Health & Safety processes, and ensure the building and grounds are safe by reporting any issues.

Personal Specification 

  • Excellent organisational, communication, and admin skills.
  • Shows good sensitivity, confidentiality, and interpersonal skills.
  • Highly effective customer care skills.
  • Friendly, flexible, enthusiastic & hardworking.
  • Excellent team player.
  • Excellent timekeeping.
  • A current driving license, or the ability to get to and from a place of work.
  • Agreed to a DBS check as part of joining the foundation.
  • Smart/casual wear for work and displaying staff lanyards at all times when on site (as laid out in the staff handbook).
  • Previous experience of the hotel reception, and administrative role preferred.
  • Proficient in using computerised systems, software, and booking systems.
  • Strong organisational skills with the ability to multitask effectively.
  • Excellent phone etiquette and communication skills.
  • Attention to detail and accuracy in data entry and record keeping.

Benefits:

  • Competitive salary based on experience
  • Company Pension
  • 20 days holidays per year + bank holiday allowance
  • Access to healing and wellness classes, discount on workshops and courses
  • Access to development and training
  • Free parking
  • Discount on food and drink in the café.
  • Staff events

If you are a motivated individual with excellent organisational skills and a passion for providing exceptional customer service, we encourage you to apply for the position. Please email a CV and cover letter outlining why you think you’re right for the role. For an informal chat or more details on the role.